Privacy Policy

Arbor Vitae take great care with your personal information provided to us, taking steps to keep it secure and ensure it is used only for legitimate purposes. It will not be disclosed to others. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use our services.

1- Collecting information

1-1 When you place an order, we need to know your name, delivery address, telephone number, email address and credit or debit card details. This information allows us to carry out your order.  All card details are processed by a third party payment transaction company and we therefore do not see them.

1-2 We will not make any of your information available to third parties.

1-3 By submitting your information you consent to the use of that information as set out in this Policy. Any changes to this policy can be added at any time.

1-4 Any information obtained via our website will be used for the purposes of order processing and communication with you in respect of your order and other services offered by us. This information allows us to process your order and to send through your order acknowledgement. We ask for your telephone number so that we can contact you if there is a problem with your order.

1-5 We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. Under this legislation, you have the right to know what personal information is held about you on our files.  Please contact us at [email protected] if you want to know what data we have on store.

2- Updates

2-1 By purchasing products through our online shop, or making contact with us, we will automatically add you to our contact database.  We may consequently contact you from time to time to tell you about interesting things.  If you think they are actually uninteresting, please get in touch ([email protected]) and tell us to stop it. 

3- Consent

By submitting your information and using our website, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Policy. If we change our Privacy Policy we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it.